Guest Reviews

Nicole was great and responsive. I was surprised tho that she was not aware of some of the issues with the interior of the unit...seems the cleaning staff does not communicate issues to the owner/manager. Manager Response: Thank you for your input, Marion. I have spoken with the housekeeping staff and we will make the changes necessary to be certain the unit is always prepared for guests.

We love Turtle Bay and make it an annual "thing" for the Thanksgiving weekend. We are used to a variety of units and have stayed in dozens (really!) This one was on the lower end of the interior state of affairs...we don't look for luxury but unit #5 is in dire need of some TLC. Manager Response: Aloha Marion and thank you for your input. Next visit, be sure to contact us via email and we will be sure to put you in a unit that has been upgraded. We are working with the owner of unit #5 to make some upgrades. The location can't be beat so we are confident that this unit will go from being our 'budget unit' to one of our best in the near future. Hope to hear from you again soon.

Nicole was great to work with, anything that we needed was promptly taken care of. Very nice property, was very clean and easy to find everything. Manager Response: Thanks, Lee. It was wonderful to host your group while out here on vacation. We hope that you all can return soon.

Nicole was prompt with her responses anytime I contacted via email. This was a last minute reservation and everything worked out very well. Manager Response: Thanks, Kendall! It was great working with you.

Property was good. I have stayed at the Condos 4 times now, with each time being a different condo. Two east and two west. The location was great for our needs of mostly golfing everyday. The condo was well stocked. Everything worked. Big TV for a condo, loved it. Also, the only thing would be possibly having a second AC unit in the living room area. We had kona winds and a lot of humidity so not much cooling during the day. Overall, with such a last minute reservation (2 days prior to leaving for Hawaii) things turned out well. I would stay in this unit again. Oh yes, the bed was quite comfortable. That is usually a major issue for me and this trip I slept pretty well. Manager Response: We are happy to hear you enjoyed your stay. We hope that we can host you again on your next trip to Hawai'i.

Nicole Lincke responded immediately to all of our questions (sent via email) and made us feel like we were welcome guests. The check in/out instructions we received in advance were helpful. But we did have to contact the Security Guard the night we arrived as we couldn't find the parking spot for #33; he was very kind and patient with us. Manager Response: Thank you for your review, Laurie and I'm happy that you felt like part of our 'ohana! I appreciate your input and will be adding a map of the parking area to the check-in instructions to help future guests find their parking spot quickly.

This corner condo was easily accessible and convenient to the North Shore beaches. It's just a 10-minute walk to Turtle Bay and a 10-minute drive to Laie. The full-size kitchen appliances, dining table, living room space with entertainment center, bedroom with TV and A/C, bathroom, and washer & dryer, made our vacation stay very comfortable. The screened-in lanai was a perfect place to eat breakfast and catch the sunrise. Manager Response: I agree that our condos offer such a convenient location for anyone that wants to experience the North Shore. We hope that we can host you again soon.

Excellent

Awesome

Excellent! Really like that we can book via your website now! Manager Response: I agree! We are thrilled that guests can see availability and view photos of each unit. Thank you for your input.

We are happy with your services. Unfortunately this time the condo was disappointing. We trust that it was one-off bad luck and will book with you again when we return. Manager Response: Thank you for being so positive and willing to give us another shot. This unit does need a kitchen remodel and I'm thrilled to say that we will be renovating this month! We will update the photos online once completed. We hope that we can host you again soon.

I have always been treated well when working with Turtle Bay Condo's. That is the only place I will stay if available on the dates needed. Looking forward to the next visit. Manager Response: Thank you, Nancey! It was great meeting you and we hope to host you again soon.

The only thing that would have made our stay better was the availability of a slow cooker inside or a grill outside. We had a bigger group and we fixed most of our meals at the property. These two things would have worked great as we caught fish for meals and wanted to BBQ. There was no other complaint from all of my guests. Manager Response: A slow cooker is a great idea to add to such a large unit. We will add one to the condo on our next shopping trip. Next visit, grab some charcoal on your way because each of the three pools has grills for your use! There are tables, chairs and lounges there too to relax while you cook. We hope that we can host you and your group again very soon.

Manager Response: Janet, thank you so much for your review. We hope that you choose to stay with us again in the future.

I loved the unit. Great location. Perfect for my family staying for 9 days. We enjoyed having the kitchen, we cooked everyday. Manager Response: Jessica, thank you for choosing to stay with us! We love to hear about guests experiences in the units. I agree that the convenience of having a fully stocked kitchen can make your vacation! We hope you can return soon.