Guest Reviews

Only issue was wi-fi required system to be rebooted occasionally.

Easy and very responsive

The property was clean and very easy to enjoy

I did not interact with anyone except the outdoor maintenance staff who were were very pleasant.

What a great property that is perfectly situated to explore the North Shore or golf. Clean, quiet, welcoming property that has exceptional amenities. I loved staying in 35 East which was impeccably decorated and comfortable. Definitely a 5 star rental.

It met every expectation! The unit was incredibly clean, and had more than double the towels and sheets that we needed.

Very friendly and accommodating

Our stay was enjoyable at this property

Easy

We were very happy and comfortable, the rental had everything we needed and more

Nicole was very responsive if we had a question, easy to reach.

When we arrived and went to our assigned location, we learned that the power to our unit was down and there was someone there trying to fix it. Nicole quickly re-assigned us to a different unit. Shortly after we settled into the new unit, she told us the first location was repaired and ready but left it up to us to choose where we wanted to stay. The 2nd location had closer pool access and we were already unpacked so we decided to stay there. Overall our stay was amazing. I appreciated all the amenities and the thoughtfulness put into them. The location was quiet and close to lots of beaches and food trucks. A visit to Honolulu was only an hour away. We would definitely stay here again!

Nichole was excellent and help us so much! Loved every minute of our stay!

no contact with members of the team

Manager Response: Mahalo nui for your review! We hope that you can return soon.

Manager Response: Mahalo for your review and we hope you can return again soon!

Everyone was very pleasant and accommodating, eager to help. Found everything to be very clean and comfortable in excellent condition and well equipped. Very much enjoyed the pool and beach access. Beautiful grounds. Great restaurants. Convenient to North Shore and Honolulu area. Would love to return. Manager Response: Thank you for choosing to stay with us at Turtle Bay! The condos have the perfect amenities to make every vacation comfortable and fun. We hope that we can host your next vacation soon.

Nicole was quick to respond and answered all my questions. the property keys are placed on a cheap string lanyard so don't be like me and wear it around your neck, because you'll find that it may fall off without you knowing it. keep the keys in your pocket or car. Other than that the property was perfect and I will be booking again. Manager Response: Thank you for your review and we will take your advice and purchase a new, more secure lanyard for the fob. Hope you can return again soon!

loved it! Manager Response: Thank you for your review and we are thrilled to hear you loved your stay. We hope you can return again soon!

We locked our self out of the house and we were given immediate instructions how to get back in. Thanks TBC! Manager Response: Thank you for your review! So happy to hear our staff was able to assist and get you back in quickly. We hope that you can return to Hale Nani soon!

Nicole was excellent. From communication to follow through. Love the experience and will continue to come back! Manager Response: Mahalo nui for your review and for choosing to stay with us! We also love the spaciousness of this unit.Hoping you can return again soon!