Items Left Behind After Check-out

Turtle Bay Condos will not be responsible for items left behind. A $10.00 service charge and COD costs are required if you request Turtle Bay Condos to pick up and mail items to you. 

Lock Out Policy

If a visitor locks themselves out during their stay, they can borrow a key from our office. After business hours, there will be a $25.00 charge paid directly to the agent if the agent must meet you to give you a key.

Long Distance Phone Calls

All long distance phone calls must be put on a credit card/calling card. If any calls are found later on the owners account, there will be a $25.00 collection fee on top of the charges. The phone is for your convenience; please do not abuse it.

Messages And Mail

Mail can be received and picked up at our office during regular office hours. We do not deliver mail or messages.

Refunds

Please report any equipment or appliance failures immediately. We will do our best to have the appliance repaired during your stay. There will be no refunds or rent reductions for any mechanical failure. There will also be no refunds or rent reductions for inclement weather, or storm doors that have to be placed for your safety during high surf.

Housekeeping Service

Housekeeping service is available during your stay at a minimum charge of $45.00, depending on your specific requests and the size of the unit. No housekeeping service is included in your rental cost except for the cleaning upon your departure.

Family Groups Are Welcome

The number of people occupying the unit must be disclosed at time of rental. If your group is larger than disclosed, parties will be required to vacate the property immediately with no refund. No house parties or wedding receptions are permitted. If a party is reported, you will be asked to vacate the premises without refund.

Minimum Stay Requirements

All properties offered by Turtle Bay Condos are subject to minimum stay requirements. All condominiums are 3 nights, with the exception of Christmas and over Christmas, the minimum stay is 7 nights.

For Reservations Made Outside Of Turtle Bay

Reservations made for condos outside of Turtle Bay, are subject to cancellation charges assessed by those properties if they exceed Turtle Bay Condos cancellation fees. We appreciate you following the above guidelines and hope you enjoy your stay.

Changes in Reservations

All reservation changes made after property is under deposit are subject to a $25.00 charge per change

Misc:

$10 per person per night for additional people over the number listed on the rate sheet.

ALL RATES SUBJECT TO CHANGE & HAWAII STATE TAX PRICES EFFECTIVE UNTIL 12/14/07